eBay International Shipping, formerly GSP

ANNA

I'm a private eBay seller. I just sold a few items to the same overseas seller. I opted into eBay international shipping. I have a no returns policy on new & sealed items, hygiene items, etc. but can't opt out of returns from international buyers.

I sold £100 worth of sealed DVDs to an overseas buyer. What are my risks please? I can't afford to get conned! I use eBay's simple delivery in the UK and would be posting to eBay's UK hub.

Woodstok2000

It's AI, so double check this, but it seems like you don't need to opt out:

https://www.ebay.co.uk/sellercentre/postage/ebay-international-shipping

Spoonie_Turtle

From that eBay link:

13. What happens if a buyer opens a return?

eBay handles it. We issue the refund to the buyer at no cost to you – and you keep the sale. Once your item is received undamaged at the eIS hub there is no further action for you to take. If the buyer opens a return, your item will be returned to a third party service provider and you will keep your payout. In the event a buyer contacts you and asks for a refund, let them know to choose the return option in their order history.

14. What happens to the returned items?

For international returns your item will be returned to a third party service provider or liquidated and you will keep your sale. You keep your full payout regardless of what happens to the item. Unfortunately, we are not able to return items to Sellers.

16. What about fraudulent returns – where a buyer claims a return just to get a refund?

eBay manages all return claims on your behalf. You keep your payout regardless of the buyer's reason for returning.

goodfella66

If you sent it to Ebay's international hub, once they have received it you are covered for non-deliveries, returns etc. It's all painless.

savergrant

https://forums.moneysavingexpert.com/discussion/comment/82192701#Comment_82192701

My only concern would be if the buyer opened a case claiming they were fake (or the third party they were sent to claimed it), but it's not really much more risky than selling to a uk buyer as 'no returns' doesn't stop claims against misrepresentation and as others have said can encourage unscrupulous buyers to lie and return the wrong item.

ANNA

Thanks all. I had read the eBay help page, but I wasn't clear whether it only protected business sellers.