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Secure Parking Solutions Appeal under equalitues act - more info request?

Hi,

The driver parked near some warehouse in Birmingham to use the bathroom unaware of the no parking situation.

The driver is a diabetic and takes medication so regular breaks are required,

Not being familiar with the area, the driver parked for 10 minutes and returned to move the vehicle.

Received this NTK in the post a good few weeks later.

Appealed as below citing the equalities act 2010 and gave proof of the medication taken - without revealing the name.

Received a reply as below asking for full name and address of drive plus more official medical documentation before they consider the appeal.

My first instinct is that this is a trap to reject the appeal then persue the driver.

What are your thoughts? Is the appeal valid?

appeal email 20-10-26.jpg secure parking B11 27-9-26.3_blur.jpg secure parking B11 27-9-26.2_blur.jpg secure parking B11 27-9-26.1_blur.jpg appeal-reply-5295177_1_blurred.jpg appeal-reply-5295177_2.jpg

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