Can't close a card

danco

Has anyone else had problems with trying to close a credit card? It is a Royal Bank of Scotland balance transfer card that I have paid off in full a few days ago. The balance does show as zero.

If I try to close through the mobile app, I get a Submit button, but when I click on it the button does change to the same button but with a border but nothing else happens.

If I try using a browser most of the information comes pre-filled but the box asking for the last digits is blank initially and clicking in it does not let me enter numbers.

I can try using Chat and speaking to someone, but I would prefer to do it myself if I can get a method to work.

MattMattMattUK

https://forums.moneysavingexpert.com/discussion/6688945/cant-close-a-card

You almost certainly need to wait for a statement to be issued at zero balance not just the balance on the card being currently zero.

Why the panic to shut it in a rush?

Nasqueron

When the card is cleared and no trailing interest is found (just in case), some bank apps will close a card just by asking the chatbot

flaneurs_lobster

You almost certainly need to wait for a statement to be issued at zero balance not just the balance on the card being currently zero.

Certainly true when I tried to close a Virgin card recently. No problem after zero statement issued.

danco

Makes sense. Not panicking, I just like toiler things up so I don't have to think of them again.

And I wouldn't have been concerned at all if the app had given a response. It's annoying when something shows signs of working and does not actually do so

HillStreetBlues

https://forums.moneysavingexpert.com/discussion/comment/82189389#Comment_82189389

Your post certainly didn't come across as any form of panicking, sometimes posters seem to portray their own feelings.