Tesla EV chargers applying incorrect price

radiatorglacier

When charging my non-Tesla car at a Tesla chargers, it states that the cost drops from 46p to 27p at 11pm. However if I plug in at 10.59pm, the whole session is charged at 47p. The Tesla app has nothing in it to suggest that this should be the case. Do you consider this fraudulent? And what should I do about it?

Woodstok2000

No, it is not fraudulent. What you should do is read the pricing terms before charging, and then wherever possible charge your car at the lowest rate.

Tesla terms and conditions are very clear that the charging price is determined by the rate at the time you plug in. It does not change during the session.

radiatorglacier

And where in the Tesla App or on the Supercharger are these ‘pricing terms’ stated? Answer: they are not. All the App gives you is a price which is advertised as changing at 11pm. It says nothing at all about the Tesla definition of ‘time’ in this context, which is the time you plug-in. So I guess it’s ‘just’ misleading advertising, rather than fraudulence.

paul_c123

"What should I do about it?"

Wait until 11pm and don't plug it in at 10:59…..or if you do start it before 11, stop and start the session after 11.

facade

Try starting the session at 7:59 and see if the rate changes to the higher one at 8:00. If it does then you can call shenanigans.

Isthisforreal99

A classic case of user error.

Alanp

I think it works both ways, if you plug in before the peak charging starts, you get the cheap price for your visit, ( as facade says) plug in at 7:59, and try it, ( non EV driver so I might be wrong)…

flaneurs_lobster

To quote Tesla's support pages

Charging rate is determined by the plug-in time and does not adjust if pricing changes during the charging session.

https://www.tesla.com/en_gb/support/charging/supercharging#how-much

Woodstok2000

https://forums.moneysavingexpert.com/discussion/comment/82187358#Comment_82187358

When you click on the 'i' symbol,or on 'learn more', you can see the full charging terms. That includes this text:

In terms of misleading advertising, where do they say that the price will change during a session? Misunderstanding does not equal misleading...

Woodstok2000

https://forums.moneysavingexpert.com/discussion/comment/82187402#Comment_82187402

It doesn't. The price is set when you start the session.

MattMattMattUK

https://forums.moneysavingexpert.com/discussion/comment/82187402#Comment_82187402

https://forums.moneysavingexpert.com/discussion/comment/82187431#Comment_82187431

I drive a Tesla, I can confirm if you plug in at 07:59 you still get the cheaper charging rate for the whole of the charge. As long as the handshake with the car takes place before 08:00 it starts at the lower rate. With a Tesla that takes place automatically and takes about a second, though for non-Tesla drivers they do have to do something in the app to start charging so it takes a little longer.