Wallbox Pulsar EV Charger/EON Safter Issue

Babybird2016

Anyone else experiencing unacceptable service from the above? It has been over 3 months since I was told that my home charger had a safety issue and to stop using it. During this time I have contaced EON at least 3 email, a whatsapp chat and a telelphone call - all telling me that they have no further updates! Today I have used Wallbox chat virtual assistant as it is the only way to contact them and a ticket has been raised and to wait for someone to contact me! Whilst I have received £200 to cover charging on any public chargers and then to submit receipts for anything over this amount this does not cover the inconvenience over such a prolonged and at the moment no end in sight! I am completely in the dark with unsafe, unsuable infrastructure which may I add has a 3 year warranty! I will be escalating this issue eith OFgem if Wallbox don't resolve the matter. Anyone else in this situation and has got any solutions?

MattMattMattUK

https://forums.moneysavingexpert.com/discussion/6687860/wallbox-pulsar-ev-charger-eon-safter-issue

Have you checked your specific model of the Max is the one impacted? Who installed the charger, EON or someone else?

Keep_pedalling

if you have not already done so check with Wallbox whether you particular charge point is affected. If you give them the serial number they should be able to tell you.

A complaint to Ofgen is not going to help you here they only cover issues related to supply not add on hardware that energy suppliers sell.