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Santander Switch: Amazon Gift Card

This relates to the Santander switch offer in July where you got £180 for switching plus a £45 Amazon gift card.

Did the switch on 29th July. Got the "VoucherSent" email saying I had registered for the offer but I couldn't make any queries until 15th October. Created a Regular Saver on 11th August with £200 because I needed the switch to complete (i.e. old bank account closed and money transferred over).

Switch offer from Santander came on 30th September. No voucher.

Queried using the link in the "VoucherSent" email on 15th October but heard nothing back.

Anyone got any advice please?

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