Faulty Hob almost burned my house down

Ayr_Rage

I think the outcome will very much depend on whether @Itsrowly has mentioned the ongoing fault with the hob to any party concerned.

Even without that, using a hob as a storage area could be seen as not taking due care by an insurer and if the OP does claim then they could well request a report detailing the cause of the fire as it could just have easily been a mistake by a member of the household.

With the appliance being so old a goodwill gesture may be the best the OP can hope for.

Keep_pedalling

The work top damage seems to have been caused by the burning air frier rather than the faulty hob which really should not have been left there.

It also sounds like you have no working smoke alarm in the kitchen which is something you need to attend to.

screech_78

I have an air fryer and it is heavy. Storing one on a hob is crazy and I’m genuinely surprised you’ve admitted to it.

I also agree with others that you knowingly used a faulty appliance.

Your consumer rights are with the retailer but after 12 years, that is long gone as an avenue to explore.

Dramatics don’t help however and especially when you’re trying to get companies to help you. I hear lots of “this could have killed my family, child” etc and honestly, I start to lose interest. Stick to the facts and what did happen. If your house had have burned down, you would have been partly responsible for it (possibly, wholly responsible).

dumpster_fire2025

https://forums.moneysavingexpert.com/discussion/comment/82175740#Comment_82175740

It's utterly disgusting that you would compare an obvious fire hazard (a string of lights with an electrical source wrapped around a clear ignition source (a tree)) with an electric hob, which has a glass surface which gets hot, and has no ignition source. Arguably you should not put any flammable material on a hob even when it is off, precisely for this reason.

I occasionally put a shopping bag on my hob when I come back with the shopping. I probably shouldn't because I might accidentally knock one of the knobs and turn one of the rings on.

Hobs are not kitchen surfaces, they might turn on if you knock the knobs accidentally. Don't be me.

Edit: Didn't realise that they just ignited a naked flame under a dry pine tree. Yeah, can't think why THAT
went up in flames immediately.

Nobody needs a drama llama.

PHK

Can I just ask, if it’s a Zanussi Hob and Microwave, where does Electrolux come in?

MarvinDay

https://forums.moneysavingexpert.com/discussion/comment/82179081#Comment_82179081

Zanussi is owned by the Electrolux group and when claiming on the warranty for a Zanussi product, it's Electrolux that deals with it.

the_lunatic_is_in_my_head

https://forums.moneysavingexpert.com/discussion/comment/82178900#Comment_82178900

They don't appear to have created a campaign not to leave air fryers on hobs, the point is once fire catches hold it spreads fast, OP is lucky (in that their unlucky event wasn't worse).