Group Nexus charge after paying

fatpigeon12

So I recently parked in a retail park where you get two hours free and have to pay after that. So I wasn't planning on staying past the two hours but I knew I was going to run over so before the two hours were up I paid for 3 extra hours and still got a ticket.

Appealed and obviously it got rejected with them saying I should have paid for the two free hours as well but it doesn't state that on the sign. Spoke with the owners of the park and they said the same thing but they could have a look and see if they could get it canceled which I'd have to pay a £20 admin fee if they can.

So i'm wondering if I should take the £20 hit or roll the dice with POPLA

Gr1pr

Good question, popla is not fit for purpose and hasn't been for several years

You would stand a better chance in a court claim, in the future

So it depends how soft or hard you are, to see it through, or not

fatpigeon12

Ah lovley. So I should I tell the carpark owner to get ready to see me in court or should I shoot for the Popla appeal first?

James_Poisson

Totally hopeless signage and ambiguous replies, I think the hidden clause (but who can tell) is that you should have pre-empted the fact you were going to stay over the 2 free hours and paid on entry. It's a scam stick it out they are chancers, and it sounds like the landowner is in on the act!

fatpigeon12

Yea very cheeky that. I wasn't expecting to be there that long at all but it turned out to be longer trip than expected.

And even if I got there and decided I was going to pay an hour in, you can only pay from that time leaving that hour you've been there uncovered

Coupon-mad

https://forums.moneysavingexpert.com/discussion/comment/82176681#Comment_82176681

Do a POPLA appeal because that sign unequivocally offers 2 hours free.

fatpigeon12

To update the site was checked again and found the tariff times on the back of the terms which changes things