2026 Sharps Wardrobes: premium price, budget experience?

Mousey_1

The surveys and sales process were excellent—then the actual work began. Delivery brought colourful language, an obstructed road and materials dropped hard enough to be concerned my cottage may become Open Plan without intent.

Installation involved 1 very poorly fitter (bless him he did his utmost) and then a 2nd, enough surplus timber to build a small extension—and a mysteriously soaked bedroom carpet. Sharps denies responsibility for the damaged pipe; apparently, the plumbing fairies timed their visit perfectly. Eight emails later, my eye watering emergency plumber’s bill remains unresolved, but they came out quickly and fixed it so i cant fault them.

The wardrobes themselves are acceptable, but not the wow i was hoping and paying for. Floors were barely protected and cleaning seemed to rely entirely on electricity: with the vacuum unavailable, the broom remained an exotic concept and a duster well…

Premium price? Yes. Premium experience? Not remotely.

Would I use Sharps again? No—my wardrobes are fitted, but my confidence and nervous system both need remedial works.

Has anyone else had a similar experience, and what would you suggest as the next escalation step?

Ergates

Did the emergency plumber give any indication of what they thought had happened to the pipe?

e.g.: "It was clearly hit with a big piece of wood"

daveyjp

Your money goes on all those expensive adverts, not the product or the fitters.

eskbanker

what would you suggest as the next escalation step?

I'd suggest a concise and focused claim for tangible and quantifiable issues, rather than all the colourful stories!

In other words, if there's evidence that the installers caused damage and that you've suffered demonstrable losses as a result, then claim for that, but 'acceptable but not wow' (etc) isn't particularly meaningful in terms of exercising statutory consumer rights…

born_again

Home insurance & let them sort it.

Ergates

Also note that a leak could have happened as a result of the fitting, but that doesn't necessarily make the fitters responsible.

For instance, vibrations caused by the work could have caused an already weakened/corroded join to start leaking. I do not believe the fitters would be considered liable in such a case. Hence needing something from the plumber to indicate what the cause was.

Mousey_1

https://forums.moneysavingexpert.com/discussion/comment/82167176#Comment_82167176

Thankyou for your response. Yes he advised that the connection between the value and copper pipe was leaking. The materials for the delivery had been placed next to the radiator and nothing else was in the room. Perhaps just knocked, a complete accident, but sharps are suggesting i need to prove it was the fitter. The fitter advised he couldn't remember banging the pipe. I'd expect to split the bill 50/50?

Mousey_1

Thats good advice, thankyou, its an old house, so completely possible, perhaps 50/50 would be a fair resolve. From Sharps though, not the fitter. Thankyou again.

Mousey_1

https://forums.moneysavingexpert.com/discussion/comment/82167218#Comment_82167218

I didn't ask how I should format a tangible claim in exercising my statutory consumer rights.

I asked what other peoples experiences of Sharps had been based on mine and what they considered the escalation route should be.. Escalation doesn't always mean "Make a claim"!….

I have no desire to make any claim on the carpenter, he worked his socks off (sorry too colourful), he worked well… But there have been issues and thus i was hoping for advice on my next course of action, rather than going straight for the jugular, but raising my experiences with the intention of mutual compromise and resolve.

Bit old school me, not everything is someone elses fault. And now i can add "colurful writer", i like that, thankyou.

eskbanker

https://forums.moneysavingexpert.com/discussion/comment/82167447#Comment_82167447

But you did ask what people 'would suggest as the next escalation step', on a consumer rights board!

The point remains that you should consider what outcome you're after (fix? apology? money? etc) and focus your efforts on achieving that, rather than getting distracted by peripheral matters. Perfectly valid to want to tread softly if you interpret 'claim' as unnecessarily antagonistic though, but perhaps worth establishing the extent to which the supplier is liable for the actions of the installer, e.g. is it a straightforward subcontracting scenario or is the fitter an employee or an arms-length recommended third party, etc?

screech_78

Sharps fitters are self-employed on a sub contractor basis. My husband used to do work for them.