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Still waiting for Shein refund

Abbafan1972
Abbafan1972 Posts: 7,236
Part of the Furniture 1,000 Posts Name Dropper Photogenic
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edited 9 October at 10:28PM in Consumer rights

I am having to keep messaging Shein, as I returned a pair of sandals on 23rd Aug and it says they were received on 26th Aug, but says awaiting warehouse pick up. It’s now 9th Oct and I haven’t had a refund. It’s not a huge amount but is there anything I can do?

My latest chat message to Shein says it has been escalated and I will receive a response in 24 hours.

Striving to clear the mortgage before it finishes in Dec 2028 - amount currently owed - £7,740.41. Nearly there!

Comments

  • elsien
    elsien Posts: 38,308
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Forumite

    how did you pay? Chargeback as the only thing that comes to mind outside of their processes.

    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have not could of.
  • Abbafan1972
    Abbafan1972 Posts: 7,236
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Forumite

    I paid using Apple Pay with my visa debit card. I bought about 3 items on the same order.,

    Striving to clear the mortgage before it finishes in Dec 2028 - amount currently owed - £7,740.41. Nearly there!
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