POPLA Reassessment

System

This discussion was created from comments split from: PCM Parking Charge Despite Landlord/Agent Authorisation.

Perdusys1955

Screenshot 2026-10-05 144441.png

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I have used the DPO email address given on that link, although it doesn't seem to apply directly to POPLA. Previous correspondence regarding this parking ticket came from the POPLA complaints department, and that's who I had asked for the DPO contact details from.

I have done some more research at the actual car park, and still dispute the major keying error, I have attached two screenshots from a video I made of what happens if you try to enter just one letter as they indicate. As POPLA have reversed their decision, should I wait until ECP issue court and debt collection threats, or should I send the images to them and ask them how it can be a major keying error? Also, the schedule of payments they used for evidence that the machine was working correctly will only show those married up with registrations, not anything that was rejected. It shows transactions from 15:18 to 18:15, our entry time was 15:33 and exit at 16:07.

The screenshots show that you cannot select "proceed" with one letter, it is grayed out. You can proceed after three letters have been entered, but it tells you that it is an incorrect registration and expects you to either re enter the correct one, or put in a time, which you would obviously know you had done. Looking at the time of the video, and the default time on the machine is some two hours before the video was taken.

Are you still of the opinion this needs to be followed up as the re-assessment should not have been allowed?

Timewarp

For context: https://forums.moneysavingexpert.com/discussion/comment/82145921/#Comment_82145921

Gr1pr

Is this related to a previous thread. ?

If yes, report it and ask for it to be merged, because it should explain some of your statements in the first post where previous information is missing ( or explain the background. )

Perdusys1955

https://forums.moneysavingexpert.com/discussion/comment/82159683#Comment_82159683

Yes, a long series of posts on POPLA decisions, I have reported it and requested it to be merged. I appreciate it doesn't make sense without the original posts. I didn't know how to transfer the other posts

Perdusys1955

https://forums.moneysavingexpert.com/discussion/comment/82159683#Comment_82159683

I'm not sure how merge works, the original posts were on the POPLA decisions section. In short, I had a succesful appeal against a Euro Car Parks PCN, which was then re assessed and reversed after ECP complained that there was a procedural error.

Their original PCN was for non payment, but it is a ANPR car park and we had paid, with the bank statement to prove it. They then said it must have been a major keying error, and that is what my post on this thread is about. The screen shots show you cannot enter a single letter. The POPLA decisions posters were concerned about the re assessment. I have requested all the evidence as I cannot now access any of this after the appeal was rejected.

My question is if I should go back to ECP, or do I just let it go to court? I am aware that a high percentage don't get that far, but you would have thought ECP would not bother about a £1.10 parking charge that they had actually been paid.

Coupon-mad

Please show us this letter that you say:

"states this is for 7 unpaid parking charges, but the letter lacks specific particulars (it just says "May park default" and "7 unpaid parking")"

I'd like to see that.

And the screenshots showing the VRM machine messages please.

Le_Kirk

@Perdusys1955 please start a new thread and then send an email to the forum team and ask for your comments from this thread and the POPLA decisions thread to be transferred/merged.

Perdusys1955

https://forums.moneysavingexpert.com/discussion/comment/82161122#Comment_82161122

I have already done that, it was on its own thread entitled POPLA Reassessment, I don't know how it got attached to this thread

MSE_Stephen

Hi @Perdusys1955

I've split these out of where they were into a new thread for you.

I seem to recall these posts from the other day, and hitting error messages, so there might have been a dodgy spllit/merge and things have got mixed up a bit.

If there's another thread this should be merged into just let me know here and I'll stick them together 🙂

Perdusys1955

https://forums.moneysavingexpert.com/discussion/comment/82161579#Comment_82161579

THis was the original post, that was then carried on on the POPLA decisions thread:

Euro Car Parks POPLA appeal