school shoes falling apart, no receipt, paid cash

designeditdesignedit

i bought school shoes from Matalan on 31st August- I noticed today that the sole of each shoes is becoming detached - same place on each shoe, the outer side.

There is no other damage such as scuffs, or anything to suggest theyve been used for anything apart from worn on a typical school day.

BUT… I dont have the receipt ( got one on purchase but i binned it once we had checked they fitted OK). I have the bank transaction on my bank statement but as I bought a few more things from there, its not just the price of the shoes on the transaction.

I need to take these back today, as school wont allow the child to wear his trainers for more than today.

They have the Matalan label in them so theyre definately from there but what are the chances of an exhangeor refund?

Alderbank

Do you have a Matalan card?

designeditdesignedit

just noticed that i have put PAID CASH in the title, no i paid by debit card, i started this thread then five minutes later checked my bank transactions

designeditdesignedit

https://forums.moneysavingexpert.com/discussion/comment/82158950#Comment_82158950

no, i dont shop there very often, only went there as I couldnt get the shoes in Tesco

Woodstok2000

We've returned things to Matalan in the past with no receipt - only ever for an exchange, not a refund, but they were very accommodating.

StewedApple

They have the Matalan label in them so theyre definately from there but what are the chances of an exhangeor refund?

A receipt (or similar proof of purchase) is desirable but not essential - particularly where you have other evidence of proof of purchase.

This item has failed in normal wear within a very short period of ownership and is demonstrably not fit for purpose. You are entitled to a full refund.

You should return the shoes to the shop where purchased (if possible) and ask for a refund. If you're happy with an exchange then you should accept this. If the shop disputes this you should have your alternative evidence available to demonstrate the date/purchase details.

Ergates

They should accept the bank statement as proof of purchase - on balance of probabilities.

Ms_Chocaholic

https://forums.moneysavingexpert.com/discussion/comment/82158971#Comment_82158971

We have too.

designeditdesignedit

Thanks for your replies, I returned the shoes, the store ddnt have a replacement available so I asked for a refund which they processed swiftly.

StewedApple

https://forums.moneysavingexpert.com/discussion/comment/82160012#Comment_82160012

This is a good outcome.

I'd be happy to continue to shop at a store that behaves in this way.

kimwp

Sounds like a good outcome. I once returned a clothes drying rack to a lidl without a receipt because it broke - the manager managed to track down the purchase in their records using my card number and transaction date and print out a receipt for me - not sure how standard that is.