Trainline flagged my debit card as fraud

marcia_

https://forums.moneysavingexpert.com/discussion/comment/82157023#Comment_82157023

have you spoken with your bank? I've had the same declines with other companies and my bank said there was no declined payment and the issue was with the website I was buying from.

spenderdave

Some years ago I bought some ink cartridges from a website of somebody I had used before. The next day I got an email saying my card had failed and asked me to reorder. I did not, went elsewhere. A few weeks later my card was misused (by somebody in India…), noticed immediately by my bank and cancelled. I found out later in the computer media that their website had been hacked, presumably at the time I used it, and clearly my card details had been leaked. The company never acknowledged this.

So be wary, Trainline may have been hacked? I gather though you have now bought your tickets. But if you have not, get them elsewhere like the train company's website, and avoid Trainline.

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82157023#Comment_82157023

When you called Trainline after the bounced payment, where did you get the phone number from? Any chance you still have that number in your mobile?

StewedApple

Like others, this request rings alarm bells with me.

I can think of no way in which a legitimate retailer would either ask for or gain any value from your identity documents. If a transaction fails, they should either repeat it or refund it (depending on the nature of the failure) - this activity is done via the card debit/credit process, and your identity documents are not needed for this process.

This smacks of fraud by impersonating a legitimate business.

I would definitely speak to your bank about this transaction, but walk away rapidly from this without disclosing any more information however genuine they seem.

Grumpy_chap

https://forums.moneysavingexpert.com/discussion/comment/82157023#Comment_82157023

Of course, someone creating a scam website copy of a genuine service would only need users to be "pretty certain" the scam site is genuine to be successful.

giraffe69

Given that Trainline charge for tickets and the websites of rail companies do not you may have been given a timely reminder of an alternative.

born_again

https://forums.moneysavingexpert.com/discussion/comment/82157062#Comment_82157062

Or even worse someone has used software like the BA (not hack) Compromise in 2018. where they set up a layer to take payments.