Snug Nest Refund issue

Eleanorus

I bought three items from Snug Nest online. I want to return two of them but every time I contact them to ask how I return items I get the same post saying that I can keep them and have a 20% refund or return them and get a 50% credit voucher off future purchases. How do I get my money back?

SandyShores

The reviews for Snug Nest are pretty dire on Trustpilot. Have a look at the ones about refunds and it seems they offer everyone a discount or you can send them at your own cost back to China. This is stated on their website, but they also have a banner up saying they are closing down too so a 50% credit could be worthless:

"After more than 25 years together, SNUGNEST is closing its doors. The big brands have won, and we can no longer fight against them. The Snugnest is closing forever. 😪".

A 20% refund might be the best you can do.

bishopsgirl

They are closing down. Everything 70% off at the moment.

When did you purchase your items?

If you bought on line you should still be able to return if it is a recent purchase.

SandyShores

Just had a look on the find a company search and one of the companies called Snug Nest is being compulsorily struck off: Companies House/Snug Nest

born_again

https://forums.moneysavingexpert.com/discussion/6685205/snug-nest-refund-issue

Return the whole order?

Pollycat

Were you aware that returns had to go to China when you placed the order? And at your cost?

Did the co.uk website confuse you?

8-12 shipping days sounds like these goods weren't coming from the UK.

sheramber

UK registered company.

How did you pay?