Hidden VAT in online purchase

highlander58

If yiu read the post above -

https://forums.moneysavingexpert.com/discussion/comment/82156555#Comment_82156555

If you read my post above - I did say I have already written to them. I hope they sort it out. But if they refuse - I will claim Section 75 & sadly I will have to report. They broke the law & other consumers are at risk too. It’s the right thing to do. But I’d like to think they just are a small business who weren’t careful enough when combining online businesses & made a genuine mistake. My refund is a few ££s. They’re not going to risk a hefty fine for the sake of that.

As for ‘blackmail’ - a ridiculous accusation by Lobster! - either I’m entitled to the refund or I’m not. If I’m not legally entitled then they’ve nothing to fear from me reporting it - although I sincerely hope it won’t come to that. That’s not blackmail - it’s the law. It’s no different than a consumer who tells a retailer they’ll go to ‘Small Claims’ court if necessary, to exercise their rights under the 2015 Consumer Rights Act. Is that blackmail too?

flaneurs_lobster

For someone who has been quoting consumer law at some length it's surprising that you don't realise that Section 75 has absolutely no relevance here.

You are perfectly entitled to a refund - of the total purchase price - if you return the goods in the condition in which they were supplied.

timjim

OP you apparently know all the answers. You also knew the total price before paying. Just return the goods and get a full refund.

born_again

Perhaps OP would like to confirm just how much the VAT was?

MattMattMattUK

https://forums.moneysavingexpert.com/discussion/comment/82157092#Comment_82157092

20% ;)

born_again

https://forums.moneysavingexpert.com/discussion/comment/82157218#Comment_82157218

Funny Was meaning £

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82157220#Comment_82157220

Doubt if it will be relevant since it has now become A Point Of Principle.

MattMattMattUK

https://forums.moneysavingexpert.com/discussion/comment/82157234#Comment_82157234

More a point of misunderstanding combined with ego shielding due to the issue with choosing to ignore the total at checkout.

Grumpy_chap

https://forums.moneysavingexpert.com/discussion/comment/82157218#Comment_82157218

Or, even, 16.5% of the total paid ;)

I guess these must have been expensive candles as the OP states they will claim under S75…

highlander58

If any genuine users of the Forum come across this thread & want some help with illegal drip-pricing, I’d be happy to signpost them to the correct 2024 DMCC legislation & Guidance. Then they’ll be able to exercise their consumer rights just as I have. Similarity the Section 75 laws - although I will use Chargeback first if I can, because that more fairly sanctions the retailer rather than the credit-card issuer.
As for the other comments since my last post - probably best not to grace them with any response other than this.