Universal Credit review: can my friend close her claim?

Banger1980

Im asking on behalf of a friend. She is experiencing severe mental health difficulties and has been asked to complete a standard Universal Credit review, but feels unable to go through with it. Her parents have said they will support her financially and help look after her.

She no longer wants to claim Universal Credit. Can she ask UC to close her claim, and would she still need to complete the review or provide any information before it closes?

She would just like to close her claim and never go back on the UC site. How would they ever contact her again? No address given etc

Please be kind, I just want to help her as much as possible

kaMelo

If she has been identified for a review, closing her UC claim will not stop the review taking place. The DWP will want to know all was correct whilst the claim was in place.

Spoonie_Turtle

It sounds like she may benefit from an appointee to handle her claim, instead of closing it. (Which won't stop the review anyway.)

Muttleythefrog

She needs to stick with it…disabled people cannot just give up on needed income because they fear a bit of admin… or at least people supporting them should be pointing this out. As others mention the review goes ahead anyway as they will be verifying that payments have been recently correct. I presume she has nothing to hide… if so… these reviews are very simple… the phone call part is a bit of a bore. If she can't handle admin of her claim… advice in above comment.

Robbie64

This is definitely a case where an appointee would be very helpful and quite possibly essential. Rather than her parents offering to help her out financially, could one of them agree to be an appointee on her behalf?

https://www.gov.uk/become-appointee-for-someone-claiming-benefits