Does KADOE Contract allow doorstep visits by DCAs?

Computersaysno

Often a KADOE user gets the RK details and when their letters don't get a response/payment, they will engage a Debt Collection Agency to chase the RK for the cash. And the DVLA KADOE contract allows that, no argument there.

Now these DCAs are in many peoples opinion nothing more than scumsucking leeches, but I couldn't possibly comment.[I digress].

My query is Does the DVLA allow the DCAs to carry out doorstep visits [door knocking] when the matter is simply a disputed civil debt thats been nowhere near a court?

Or is it a matter that it's not specifically prohibited?

Woodstok2000

The parking companies have to meet various criteria to access RK data through KADOE. As long as they do that (or the DVLA believes they do that), anything else they do to recover the alleged debt would be outside the scope of the KADOE agreement.

James_Poisson

As above, debt companies are just a bolt on no win no fee threat, they are hardly likely to visit anyone and incur costs they are unlikely to recover, whereas sending a few threatening letters might pay a lot for very little.

But here is a sample contract if you want to wade through it:

https://assets.publishing.service.gov.uk/media/5a81a0c7e5274a2e8ab55036/Annex_A_-_KADOE_Fee_Paying_Contract_V4.pdf

Woodstok2000

https://forums.moneysavingexpert.com/discussion/comment/82152178#Comment_82152178

From that contract they are expressly allowed to contract a DCA, and the only restriction is:

C3. Debt Collection
C3.1. The Customer shall abide by the OFT Debt Collection Guidance
whenever it seeks to recover payment of unpaid Parking Charges from
any person.

The OFT guidance is broad, but doesn't appear to outlaw home visits.