Brand Alley miss sell

Cathraine79

Brand Alley purchased a100ml perfume that was advertised and receipts show 100ml . What I received was 30ml.

Contacted Brand Alley for them to say they can’t take responsibility as it’s a market place for other companies.

Found the company that sold it and they don’t answer calls or emails.

Do I count my losses or should I pursue?
Thanks

Worried_fool

How did you pay?

Alderbank

Who is the company who don't answer calls and which country are they in?

MyRealNameToo

https://forums.moneysavingexpert.com/discussion/6684870/brand-alley-miss-sell

If you buy something from M&S in a shopping centre do you think the shopping centre owner should have to deal with your return or M&S?

Presumably you have followed the process https://help.brandalley.co.uk/hc/en-gb/articles/27735997643293-My-item-has-arrived-damaged-faulty-incorrect and what was their exact response? That they didnt believe you had been sent the wrong item?

The invoice should identify who you bought from to be able to deal with them directly and avoid using Brand Alley as a messenger. A lot of their fragrances seem to be sold by the same company which unfortunately isnt one of the ones with their own FAQ