Strange Lloyds notification - transaction that hasn't happened

tiptoe_mouse

This morning I received a push notification from my Lloyds app saying I had spent £x at Amazon from my current account. I immediately thought it was fraud, since I don't use my Lloyds or Halifax debit cards on Amazon. But on logging in, there was no sign of the transaction in any of my accounts. I messaged Lloyds, and the agent couldn't find the transaction either.

I remember there was an issue recently where people were logging in and seeing other people's accounts. My question is, has anyone else recently had notifications of spending that don't relate to their own accounts? As I'm wondering if this is what has happened here.

Edited to add: I have now found the list of notifications in the Lloyds app, and the notification says:

As you spend
10:31
Club Lloyds
You spent £x at Amazon on your debit card.

(I have replaced the actual amount with x, but it's not a large amount.)

born_again

https://forums.moneysavingexpert.com/discussion/6684631/strange-lloyds-notification-transaction-that-hasnt-happened

As a declined transaction, could be rep does not have access to security system where it would show.

tiptoe_mouse

https://forums.moneysavingexpert.com/discussion/comment/82149563#Comment_82149563

Ah, that could be it. I wonder if I'm going to have to ring them instead.

tiptoe_mouse

The weird thing is, I don't think I have ever used my Lloyds debit card for anything at all. (I have the account purely for the monthly savers and the free magazine.) I haven't added it to Google Pay either. So I don't know how someone could have got hold of the card details.

born_again

https://forums.moneysavingexpert.com/discussion/comment/82149573#Comment_82149573

Brute Force. Once they know a valid card No, they can reverse find others.

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82149573#Comment_82149573

Was the card frozen?

tiptoe_mouse

Update - the bank rep (in the messages section of the app) has checked for declined payments and it's not showing there either.

Very strange.

tiptoe_mouse

https://forums.moneysavingexpert.com/discussion/comment/82149592#Comment_82149592

No - but I've frozen it now!

ScratchyCat

I had a weird phone call yesterday saying there had been a £700 transaction on my account for Amazon. Press 1 to report.

I didnt press anything. Ended call straight away, and immediately turned my phone off for ½ a hour. To make sure any calls were disconnected.

I've checked my account and no transactions.

So there is definitely an Amazon scam circulating currently.

Momogeew

https://forums.moneysavingexpert.com/discussion/comment/82149834#Comment_82149834

That one's been around for many years.