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Moorside legal - Didnt respond to the letter before claim

Hi , would like some advice whilst waiting for a permit we had paid for in our own residential parking area PCM the newly appointed company gave us a fine. we contested based on the permit arriving on that day we have always parked here. Anyway long story short is tickets and letters have all been sent to my partners name however the keeper is a lease car company. we have received the letter before claim and usual threats from Moorside. What kind of respond should we set up for claim if it comes through ?

Appreciate your help!

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