Concerned About A Refund/My Rights

lovelifer

Hello I need advice please about a carpet purchase. I went to look at bedroom carpets at a local store 19th September, paid for 2 roll ends to be fitted.

Paid by debit card (£500, +£100 to be paid to fitters).

On reflection I made poor choices so I went back to the shop 23.9 and felt pressured when I said I wanted to change the order. I couldn't find something I liked , felt uncomfortable and left. I decided to cancel the order instead and take more time deciding what to buy. 1 concern was quality, I clearly need to spend more money to get decent quality.

I rang the store 24th September to request cancellation and refund. Staff member told me the manager would ring back. He didn't so I rang again. He's gone on holiday I'm told and I may get some money back when I speak to him after 3rd October.

The carpets were still in store yesterday when I visited.

Do I have any rights? From looking online it seems not.

Would appreciate any advice about what, if anything, I can do.

user1977

Do their terms permit cancellation?

lovelifer

I've read the small print on the receipt and customer is liable to pay them 20% of the price. Obviously should have read the small print more carefully before I posted. My decision making/thinking is shot at the moment.

Aylesbury_Duck

As an in-store purchase, there's no statutory right to a change of mind return for a full refund, so their returns policy comes into play. If you're unhappy with the quality you would get for what you've paid, you have three options. Proceed with the purchase, cancel it and pay the 20%, or speak to the manager and see if you can "trade up" for no penalty, i.e. if the carpets you want instead cost £700, then paying the extra £200 closes the deal and gets you carpets you're happy with.