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MBNA cashback credit card - no cashback!

I was looking for a new 'reward' credit card, and based on the MSE website I applied for an MBNA Cashback card. Was approved, got the new card, started to use it for my everyday expenditure, paying off the balance in full by DD. Couldn't see any cashback on the first statement, so contacted them to check. There is no cashback. There are 'smart rewards' - discounts with specific retailers - but you have to subscribe to each reward individually. Very different to the cashback I was expecting.

Not sure how this happened. Did I apply for a specific card, but was approved for a different card, without them explaining this to me?

Screenshot 2026-09-24 at 13.32.13.png

Comments

  • flaneurs_lobster
    flaneurs_lobster Posts: 12,483 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper

    On your statement is the card title/description "MBNA Cashback" or something else?

    Although the cashback rate is so miserly I'm not sure if you'd miss it much.

  • Slinky
    Slinky Posts: 11,997 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper

    Does it pay out only once a year? I think Lloyds Ultra for example, only pays out on 31st December.

    Make £2026 in 2026
    Prolific £231.51, Octopoints £4.60, Tesco Clubcard challenges £38.80, Airtime £10 TCB £225.19, Everup £77.04, Roadkill £1.77,  Zopa CB £30, Misc £10.11,
    Total £629.02  31%

    Make £2025 in 2025  Total £2241.23/£2025 110.7%
    Prolific £1062.50, Octopoints £6.64, TCB £492.05, Tesco Clubcard challenges £89.90, Misc Sales £321, Airtime £70, Shopmium £53.06, Everup £106.08, Zopa CB £30, Misc survey £10

    Make £2024 in 2024 Total £1410 70%
    Make £2023 in 2023 Total: £2606.33 128.8%


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