Lloyds Cashback and Challenges

friolento

This is about Lloyds Cashback and Challenges, not about Lifestyle Benefits.

After my Cashback and Challenges had totally vanished, without notice or explanation, over a month ago, some of them have now come back after I raised a complaint (CS, chat, Branch all were unable to help).

Lloyds acknowledged that there are technical issues, told me that I am not the only customer affected, and tried to buy me off with £75 compensation but offered no outlook for an actual fix of the issues, just so they could close the complaint. I declined as I expect the Cashback and Challenges might be worth more than £75 for me.

My cashback offers have now come back but I have yet to use any, so I reserve judgement on whether things are really working now as promised.

The challenges still look dodgy AF. I cannot add a goal - every time I try it, it ends in "Something's gone wrong". I can see an entry for the £1,000 credit check prize draw, and one for my £5 Club Lloyds fee back. The only other new challenge on offer to me is 5% off at UNIQLO when spending 20 times with my Lloyds debit card.

Questions:

1. can you see any other challenges, if so, what are they?
2. does the cashback work for you, have you received any cashback?

NB. I had a similar problem with Halifax, who never paid the cashback due, and also suddenly stopped showing the offers. As Halifax is due to close, and it was only minor amounts, I have let this go without complaint. But it hasn't helped my confidence in LBG knowing what they are doing.

kaMelo

I can see all the cashback offers and have always received the correct amount when I've used them but I don't think I've ever seen challenges, where are they?

jankers30

I've used a couple of recent cashback offers on Lloyd's, Sainsbury's and Tesco fuel, neither have tracked on the app. Will see if they payout but doesn't look promising.

GalacticaActual

I currently have 2 active challenges, same as you. The UNIQLO challenge and a credit score challenge. I have to check my credit score once a month for the next 3 months for a chance to win £1,000.

There are a few completed challenges, the latest being Visit Rewards 3 times in September (previously 3 times in August). Another one for setting a savings goal in September.

Also have ~85 cashback offers.

danny13579

Challenges in progress:

Challenges completed:

I've tried the cashback a couple of times but it's never worked so I don't bother with it anymore.

molerat

My cashback offers did disappear from the app for a while but were visible on the web. They have generally worked - had Ebay fail to track with a "must use this link" offer and Beefeater restaurant didn't track due to the way it was put through the till - the cashback was not available for guest meal deal but I was an "off the street" customer - and they credited me with more than the cashback amount on contacting them. Tesco petrol tracked fine and will be paid end Oct. Challenges are working fine for both me and MrsM.

friolento

https://forums.moneysavingexpert.com/discussion/comment/82146443#Comment_82146443

I see them here

And then the challenges are currently:

crumpet_man

Can you still get the £75 which was offered? I'd be amazed if people are getting anything near that with challenges and cashback.

Any offers I may have used I have been able to get a better cashback rate elsewhere.

friolento

Thanks all for your replies so far. There appear to be big differences in what we are offered, even though the Lloyds website suggests that all adults using the Lloyds mobile app can participate in al of them.

poblomov

In addition to the ones mentioned, I have entry into a prize draw by setting a renewal reminder

Lloyds cashback offers did disappear for a while but have now comeback fully without me contacting them. Halifax ones have always been available.

Halifax cashback for an ebay purchase in January didn't register so I eventually phoned them up and they fixed it somehow and also paid me manually.

Recent Sainsburys purchase also didn't register and so I phoned them up again and it's now showing as due

friolento

Recent Sainsburys purchase also didn't register

Yep, same for me. It was just peanuts in my case, so I didn’t have the energy to chase , especially as Halifax is set to disappear before long. It does leave a really bad impression though about LBG promises, and I will be keeping a close eye on them over the next few months.