Computer crashing

JT62

Hi Everyone, This is my first ever post so please be gentle with me....My P.Ccrashes on a regular basis and when the box comes up.." internet Explorer has encountered a problem and needs to close....etc...etc..i click for further info and find that the problem is flash9e.ocx.........After googling this it seems to be a common problem.I have tried uninstalling and re-installing flash player on numerous occasions.....no luck.This is now p...ing me off greatly.I use explorer and don't want to change to Firefox.PLEASE HELP (bearing i mind i am a bit of a technophobe so may need walking through any solution) Thanks Everyone.

converse

What version of Internet Explorer?

You could download the latest version 7 from Microsoft and reinstall from: http://www.microsoft.com/windows/downloads/ie/getitnow.mspx

Firefox is excellent so worth trying to use it too...

JT62

We are already on 7,but we've had P.C for over 5 years now,do i need to update,and also do i have to uninstall I.E and reinstall.? Many thanks for your reply converse.

spakkker

Have you tried this? - http://www.cybertechhelp.com/forums/showthread.php?t=172907

JT62

Hi Spakker, Yes, have tried that,unfortunately no luck.Someone i spoke to said i could be low on memory cos the P.C has been slowing for a while and sometimes tells me i'm low on virtual memory.Could that cause the freezing and crashes?

spakkker

Hi can you let us know the spec. of your pc? Also try start/run then type eventvwr.msc and that will show what is going wrong - iff you double click an entry you'll get an info box

JT62

Hi All, Not very impressive spec(but it is over 5 years old). TIME.AMD ATHLON.XP2100+ . 1.74GHZ.224MB RAM.

JT62

Hi Everyone, I did as Spakker suggested:- in start/run typed eventvwr.msc and application error was 1000.Doubled clicked and result was module Flash9e.ocx.Where to now? Anyone help please!

Robin_T_Cox

The problem may be caused by spyware or a virus.

The following site may help, starting with their FAQ.

http://www.spywareinfo.com/

wakandem

It does sosund like you have some malware of sorts. The virtual memory problem can also be a clue.
go through the first 4 posts of this thread http://forums.moneysavingexpert.com/showthread.html?t=133269 .

The spec of the pc is totally fine for browsing & normal use.

spakkker

Have you tried a windows repair in case you have got corrupted system files? I can't see this doing any harm.