Nationwide reporting missed payments during DRO

Nametaken44

I had a DRO approved in September 2025 and I’ve been checking my credit file since then.

Most of my creditors recorded 1 or 2 months missed payments and then put the accounts into default.

But with Nationwide and Virgin they reported missed payments each month.

I contacted them both to register complaints. Virgin then sold the debt off to Lowell financial and missed payments stopped showing on my credit report.

Nationwide on the other hand have said they are following the correct process and they will stop reporting the missed payments when the DRO completes.

Are Nationwide correct with this?

I’m a bit concerned that them reporting it like this will mean my credit file will be affected for 1 year after the DRO is removed from my credit file (at which point I hope to have saved up enough to buy a house with a mortgage)

ManyWays

have Nationwide and Virgin added a default to the debt record, with the date being the start of your DRO?

You will find it hard and expensive to buy a house a year after a DRO because the DRO insolvency marker is on your record for 6 years from its start date. You will need a larger than normal deposit and the mortgage rate will be higher.

Nametaken44

https://forums.moneysavingexpert.com/discussion/comment/82134146#Comment_82134146

no they haven’t registered them as defaults. Lowell who bought the debt from Virgin have recorded a default but still nothing from Nationwide, they are aware of the DRO but are registering missed payments each month.

sorry if I wasn’t clear I meant in 6 years time I would like to try and get a mortgage, ideally I don’t have to wait 7 years

ManyWays

The important thing is not the missed payments but that the default on each of the debts is the same as your DRO date. That means the debts and the DRO will all drop off at the same time.

This is set by the CIGB that now oversees credit reporting. They say "The default date must be consistent with that of the CCJ/bankruptcy or IVA; therefore a default should be filed as being no later than the date of the insolvency order" (https://www.cigb.co.uk/wp-content/uploads/2026/07/Principles-for-the-Reporting-of-Arrears-Arrangements-and-Defaults-at-Credit-Reference-Agencies-v2a.pdf)

Contact the original lenders (not Lowell) and ask them to add a default date that is dd/mm/yy, which is the day your DRO started. Lowell will have to use the same date as the original lender adds.

If the lender refuses, send them a formal complaint and if this is rejected, send it to the ICO.