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Oak Legal Services, Letter before Claim, Post or Email?

Hi all, spent last hour looking through similar posts and Newbie thread regarding PCN from One parking solution well over a year ago and want to make sure I have all the details before my response.

Received letter before claim from Oak legal services and in the Next Steps section they say they want hard copy to their address and all other forms of communication will be noted without response.

Shall i still procede just with the email or post letter (recorded delivery) as well? Thanks

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