Safety Recall record - issue?

bairn7

Hi all

I'm hoping someone more knowledgeable can help me. I have a Citroen C4 that had a safety recall which I got fixed in April. I'm trying to sell the car now but the DVLA online records still say that there is an outstanding safety recall.

I've spoken with the dealer/manufacturer who confirms that there are no outstanding recalls and they are adamant that I need to speak with DVLA/DVSA. They say they cannot help any further as the recall has been removed from their system on completion.

I called DVSA who say they don't deal with recalls.

I called DVLA who say they can't help and that I need to speak with the manufacturer.

Who is right? And how can I best go about fixing this. I thought it would be Citroen but they are adamant that there is nothing more they can do?

Thanks

subjecttocontract

I always insist on confirmation when a recall has been carried out. I've never had a Citroen but for the future....asking for paperwork or an email provides proof the work has been done.

bairn7

https://forums.moneysavingexpert.com/discussion/comment/82131984#Comment_82131984

Thanks. I do have proof that the work was done. Just want DVLA's system to reflect that as I'm guessing buyers will question whether there is further work required. DVLA's system doesn't elaborate on the nature of recall so I can't point to that (and my receipt) to prove that there is no outstanding issue.

daveyjp

There is no link between dealers and DVLA to update individual records. There are millions of vehicles which will have a similar warning which are a reminder come MOT time, not a reflection on the vehicle condition.

If selling privately you have the info it has been done, if you are trading it any recalls are an issue for the dealer.