Netflix problem with Humax box. A Server related issue.

AssemblyGMX

II have been seeing an error code when I try to access Netflix (as I normally do) via my Humax box.

The error code is tvq-pb-101 (5.2.12). It looks as if Netflix is going to work normally then, after a few minutes the film cuts out and the error code comes up again.

II tried all the recommended steps to fix it and nothjng restored Netflix. My internet connection is stable and, confirmed by Plusnet, is problem free.

This afternoon I telephoned Humax on 0344 318 8800. They say it is a known server related problem and they are working on it.

I was advised to wait it out and try again in one week.

Has anyone else using a Humax box for Netflix also had this problem? Any suggestions if there is a way round this would be appreciatedm thank you.

MyRealNameToo

https://help.netflix.com/en/node/59990?q=Netflix%20Error%20tvq-pb-101%20(5.2.12)

Gives you the troubleshooting steps… its typically caused by your device having cached some outdated data for handshakes so needs a hard reset to clear its memory so it gets a new version.

AssemblyGMX

Thank you for replying, MyRealNameToo.

When I 'phoned Humax they were aware of the problem and said that, so far, there was no solution.

II have followed all the instructions but, so far, with no success.

II have bypassed the problem by accessing Netflix on my smart TV without using Humax.

II am not good with technology but everything, apart from Netflix, everything else works normally on Humax.

Mistral001

Just an update on this problem. It fixed itself after about 4 or 5 days. So I do not really know what exactly was the problem. I emailed Humax and they mentioned that the FVP-5000T model was actually introduced 9 years ago and the BBC Iplayer is no-longer going to support it at the end of this month (October). I am guessing that the Netflix problem might have had something to do with the age of the Humax box model.

So now, I will have to deal with the problem of getting something to fix the IPlayer problem that will cut in on the 1st November. I am thinking of getting an external streaming stick. I see you can get a Roku stick for about £30. Has anybody experience of using the Roku stick?

AssemblyGMX

I'm sorry don't know anything about the Roku stick, Mistral001, but the problem I had with Netflix resolved itself and it's back to normal.

Like you I'm concerned about losing BBC iPlayer. I'll be interested to hear if anyone has any ideas about a solution.

I've noticed, for the first time quite recently, that my, now old, Humax box cuts out and automatically restarts. I wondered if the Humax box is about to fail completely.

Neil_Jones

The easiest solution is something like a Roku or a Firestick. Most Firesticks and current Fire TV get upgrades and software security until at least the year 2029 (some 2030), so you can probably take it that the likes of iPlayer/Netflix will be available on them until at least that time.

The Firestick is pretty much on offer every Prime Day, every Black Friday, every Bank Holiday, flash sales, etc so chances are always good at getting hold of one at somewhere around half price.