Netflix problem with Humax box. A Server related issue.

AssemblyGMX

II have been seeing an error code when I try to access Netflix (as I normally do) via my Humax box.

The error code is tvq-pb-101 (5.2.12). It looks as if Netflix is going to work normally then, after a few minutes the film cuts out and the error code comes up again.

II tried all the recommended steps to fix it and nothjng restored Netflix. My internet connection is stable and, confirmed by Plusnet, is problem free.

This afternoon I telephoned Humax on 0344 318 8800. They say it is a known server related problem and they are working on it.

I was advised to wait it out and try again in one week.

Has anyone else using a Humax box for Netflix also had this problem? Any suggestions if there is a way round this would be appreciatedm thank you.

MyRealNameToo

https://help.netflix.com/en/node/59990?q=Netflix%20Error%20tvq-pb-101%20(5.2.12)

Gives you the troubleshooting steps… its typically caused by your device having cached some outdated data for handshakes so needs a hard reset to clear its memory so it gets a new version.

AssemblyGMX

Thank you for replying, MyRealNameToo.

When I 'phoned Humax they were aware of the problem and said that, so far, there was no solution.

II have followed all the instructions but, so far, with no success.

II have bypassed the problem by accessing Netflix on my smart TV without using Humax.

II am not good with technology but everything, apart from Netflix, everything else works normally on Humax.