Return never received but from 2 years ago

Lou763

I am still being charged for an Ipad that I returned in 2024 to a mobile phone company. I have now been asked for confirmation of delivery from the return but this is not possible due to the time that has passed - I have the original receipt of postage and return request but nothing to state it was received. This may be my fault as I should have checked it was received at the time, but I received an email a few days later saying my order had ben modified - I assumed this was due to the return. I now realise this email was about something to do with my phone instead and you can't track parcels after a certain amount of time. Do I have any chance of being refunded for the airtime and device that was never used and to get out of a contract for another 2 years? I have been trying to resolve this for a while -we will never know if the return was not processed or if it was not received.

Okell

Might be helpful to give a chronology of events…?

MyRealNameToo

Did you arrange the return or did the vendor sort it? If its them you only need to show you sent it

born_again

Did you not notice you were still being billed for 2 years?

rollingmoon

You didn't check that the iPad was returned successfully, you have no tracking evidence and it appears from what you've posted that you didn't check your bank statements for payments still going out… based on this I would say that you have no hope whatsoever of getting a refund.

If you ask nicely they might make you some sort of goodwill payment, but if they haven't had their iPad back I very much doubt that would work either.