RBS Online banking needs approval with mobile app every time.

booneruk

Everyone's free to do as they please, but it does seem like you prefer less security which may present problems finding providers that implement it.

confederated

https://forums.moneysavingexpert.com/discussion/comment/82126644#Comment_82126644

Not at all. I'd be happy with an authenticator app, or even a physical keylogger I just don't want to use the very thing I chose not to use (mobile app) to authenticate my web session. I actually feel stupid doing so and ask myself why did I even bother with the online banking version if I have to log on to the mobile app anyway.

flaneurs_lobster

Not sure a keylogger is what you mean. Are you referring to a card reader that accepts your bank card and gives out access codes?

confederated

https://forums.moneysavingexpert.com/discussion/comment/82126709#Comment_82126709

Yes, they used to be issued by the likes of NatWest, Co-operative Bank and Nationwide, but some banks, like Triodos used a smaller keypad device which didn't require a card. I'm not sure what the general term for these devices is.

flaneurs_lobster

I'm not sure what the general term for these devices is.

Security doodads.

clairec666

https://forums.moneysavingexpert.com/discussion/6682162/rbs-online-banking-needs-approval-with-mobile-app-every-time

Assuming here that the Natwest app/online is identical to RBS…

My phone has been playing up of late, so I switched to an older smartphone for a few days, which couldn't run the Natwest app. Tried to log in to online banking and it kept asking for me to authenticate in the app (which I obviously couldn't) and there wasn't any other option like getting a code by SMS. After going round in circles with customer services for well over an hour, they told me I would need to get biometric approval removed.

If you have access to the app, you can remove biometrics in the app. Or if you're in my situation, you have to phone them. Now when I log it sends me a secure code by SMS instead.

But as others have said, this reduces your security. Once I get a decent phone again I'll switch back to biometrics, even though I run the risk of getting caught out again if I'm having phone trouble.

HillStreetBlues

https://forums.moneysavingexpert.com/discussion/comment/82126913#Comment_82126913

If Android, that must be a very old, old phone if running below Android 8.

RG2015

My NatWest and RBS online banking (and my wife’s NatWest) require app Face ID approval every time on Chrome and Edge on my laptop and on Safari on my iPad. I have tried logging in online with Face ID approval and logging out and in again but it still needs Face ID app approval.

Clearly NatWest / RBS have changed something.

confederated

Are you running any sort of anti tracking service like NextDNS? If so you need to whitelist some specific URLs or simply allow *.rbs.co.uk and/or *.natwest.co.uk.

That wasn't my problem, I use NextDNS but had already taken care of the whitelist. My online banking service is now back to normal and I don't usually need to approve it using the mobile app.