PCM Parking Charge in own residential bay

dogbyquack

so, i replied to Moorside to ask for 30 days for debt advice, and to confirm my changed address, once via email to help@moorsidelegal.co.uk which elicited a sort of auto-reply:

Thank you for contacting Moorside Legal.

Please be advised that this mailbox is not monitored. We request that you access our online portal at huups://portal.moorsidelegal.co.uk and follow the instructions provided to submit your enquiry.

Alternatively, you may contact us by telephone on 0330 822 9950 between the hours of 9:00am and 5:30pm, Monday to Friday.


Third parties
If you are contacting us on behalf of someone else, we will need their authority before we can speak with you. They can provide us with this authority by calling us on 0330 822 9950 or by writing to us confirming their full name, address, reference number, your full name, and that they consent to us sharing their personal data with you.

Alternative contact
For immediate payment, please visit huups://portal.moorsidelegal.co.uk

If a claim has been issued
Please note that if a County Court Claim has been issued against you, sending an email or a portal request will not suspend or delay the proceedings. You must comply with any instructions issued by the Court to avoid a Judgment being entered against you. You may also wish to obtain independent legal or debt advice.

Yours sincerely
Moorside Legal

0330 822 9950
moorsidelegal.co.uk

This email may contain confidential and/or privileged information. If you are not the intended recipient (or have received this email in error) please notify the sender immediately and delete this email, together with any copies from your system. Any unauthorised use, copying, disclosure or distribution of the material in this email is strictly forbidden and may be unlawful. Please note that neither Moorside Legal nor the sender accepts any responsibility for viruses, and it is your responsibility to scan any attachments.

Moorside Legal Services Limited trading as Moorside Legal Registered in England and Wales with Company Number 15069347 Authorised and regulated by the Solicitors Regulation Authority - SRA ID 8006077 Registered office address: Unit 1.01, Hollinwood Business Centre Albert Street, Failsworth, Oldham, England, OL8 3QL © 2023 Moorside Legal Services Limited All Rights Reserved

so they don't acknowledge receipt of emails. However, my original email is shown quoted below in the response, with a warning header saying "you don't normally get email from this sender. be careful!"

I also posted the same in their online portal form which simply shows a green page saying "we will be in touch". i screenshotted the form (which doesn't have a big enough space to type a proper response, but seems to accept a full response) and the green 'acknowledgement'. should I call them as well and record the conversation?

Car1980

If you've successfully used their portal it's fine. They've acknowledged receipt through it.

dogbyquack

Now that I've used the portal (which asks for my phone number) they've started sending me harassing text messages.

MOORSIDE LEGAL: Your account ref xxxxx remains unpaid. Legal action may follow. Pay or set up a plan now: https://t8x.co/f/xxxxxxxx or call 03308229950

Gr1pr

Ignore them

dogbyquack

ok I got email acknowledgement (presumably from the portal message):

We write in relation to the above matter. 

 

We note that you are currently seeking debt advice and can confirm that the account has been placed on a 30-day hold to allow you time to obtain advice.

If no response is received after the 30-day hold has expired, collections activity will continue.

 

We can also confirm your address has now been updated.

  

We ask that you make the full payment of £170.00 within 7 days of receipt of this email.

 

 

You can make payment in the following ways:  

Contact us on 0330 822 9950 (our opening times are Monday- Friday 9:00- 17:00); 

portal.moorsidelegal.co.uk - Login to our portal

https://pay.moorside.legal - Quick Pay

 

 

If you fail to respond or make payment, we may be instructed by our client to issue legal proceedings against you. This will incur further costs and fees that will be added to the outstanding balance. You may wish to seek independent legal advice.  

 

 

Yours sincerely,

Moorside Legal

so that's good, i sit tight until the court letter plops through my letterbox

Car1980

You can block their number though.

dogbyquack

looks like the letting agent is on the verge of letting me down… they claimed there is no law saying they have to provide the headlease and they have never done it. They did however speak to the landlord who lived here prior to letting it, who said they had never been given the headlease.

Strange that they would expect their tenants to know what covenants exist in the headlease if they never supply it to them.

I’ll go round the building and knock on an owner-occupier to see if any of them have a copy.

If it doesn’t appear what can I do?

MrJenkinsEsq

https://www.gov.uk/search-property-information-land-registry

Coupon-mad

Ignore it and await the claim form.