Consolidating pensions

Bandy2023

https://forums.moneysavingexpert.com/discussion/comment/82123682#Comment_82123682

All I can see is a balance

That's literally it, no option to do anything further.

SnowMan

https://forums.moneysavingexpert.com/discussion/comment/82124402#Comment_82124402

I went into the survey (no personal information is required) and just answered that I don't use apps I prefer desktop access to Scottish Widows (iweb). When you say you don't use the app you get a question about what would encourage you to use their app.

I hope Scottish Widows are reading this thread. By promoting their app in this way they are encouraging digital exclusion. For example many visually impaired users often find desktop screens much easier to use than small smartphone screens. A better approach would be to make people aware of their app and what it can do for customers who like apps, but to make it clear that groups such as the visually impaired will often prefer desktop access and will never be abandoned as too much trouble.

That all said I do really like Scottish Widows (iweb) for their low charges and perfectly usable web platform.

QrizB

When you say you don't use the app you get a question about what would encourage you to use their app.

Oh, that's good to know. I'll be sure to tell them why I prefer their desktop site, on a desktop/laptop!