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Intrusive Alexa

Grandad99
Grandad99 Posts: 163
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Just installed Echo. When not in use it frequently says "There is someone at the front door"

We don't have a Ring security setup so what is prompting these messages?

Comments

  • Ms_Chocaholic
    Ms_Chocaholic Posts: 13,961
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    We have 2 of these and have never had this. Is there anything set up in the app? Did you buy it new.

    Thrifty Till 50 Then Spend Till the End
    You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time
  • flaneurs_lobster
    flaneurs_lobster Posts: 13,121
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  • Grandad99
    Grandad99 Posts: 163
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    It,s an old one, gift from daughter who updated hers. No other security setup

  • Jemma01
    Jemma01 Posts: 1,063
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    edited 1 September at 5:40AM

    You need to check the app. It would show you what devices are connected to it, and you can remove your daughter's front door camera, or ask her to remove it if she's still controlling the device.

    You should set up the Alexa app and reconnect it

    I'm FTB, not an expert, all my comments are from personal experience and not a professional advice.
    Mortgage debt start date 11/2024 = 175k (5.19%)... Q1/2026 = PAID (3.94%)
  • Vitor
    Vitor Posts: 1,820
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    Best if daughter deregisters the Echo from her Amazon account, then factory reset it and install from scratch.

  • Ms_Chocaholic
    Ms_Chocaholic Posts: 13,961
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    Just to explain - your daughter's Ring doorbell is still linked to the Echo you have so everytime the doorbell goes at her home it announces it on your device. This is why it needs unlinking. Your daughter will need to do this.

    Thrifty Till 50 Then Spend Till the End
    You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time
  • GDB2222
    GDB2222 Posts: 27,310
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    https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GCVV6G7AY7AFJF4K


    This shows support for how to factory reset the device. You should also install the Alexa app on your phone. It’s a bit of a faff but it’s only 10 minutes or so in total.

    No reliance should be placed on the above! Absolutely none, do you hear?
  • Ayr_Rage
    Ayr_Rage Posts: 4,346
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    Call your daughter and ask her who is ringing her bell at odd hours of the day.

    She'll soon remove the device from her account, LOL.

  • Cressida100
    Cressida100 Posts: 379
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    It's still linked to your daughter's account. I had the same issue. It freaked me out when out of the blue my Alexa said there's someone at your front door! I don't have a ring camera 🤣An easy fix.

  • HillStreetBlues
    HillStreetBlues Posts: 7,196
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