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Constructing a step to enter a property

I was wondering if anyone could help me please. My husband's elderly parents made contact with a local builder to construct a concrete step (eventually to be tiled) to enable them to enter their property safely.

Yesterday the builder arrived and constructed a wooden framework which was then filled with concrete. Six hours later there was an almighty storm and today has seen heavy rain. This morning the builder returned and made comment that the concrete wasn't looking ''too pretty'', but that didn't matter as the step will be tiled. My father-in-law asked when the wooden structure surrounding the step would be removed. The builder said that 3 sides would be removed on the day of tiling, but the wood against the brickwork would remain.

I'm afraid alarm bells are ringing and I'm not sure as to how to advise them. Any help would be appreciated. Many thanks.

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