Advice about parking permit fine

athena_green

Advice needed regarding multiple parking fines during permit renewal

My residential parking permit was due for renewal, but I needed the details from my V5C logbook in order to complete the renewal. Unfortunately, I did not have the V5C at the time, as it had been posted to me by my family and arrived a few weeks later.

As a result, I was unable to complete the permit renewal immediately, and unfortunately received parking PCNs over a period of around 7 days while I was waiting for the V5C details.

I appealed the PCNs and explained the circumstances, including that the delay was due to waiting for the V5C and that I renewed the permit as soon as I received the required information. However, three of my appeals have already been rejected.

I would really appreciate some advice on what my options are at this stage. Is there anything further I can do to challenge the PCNs, particularly given the circumstances and the fact that I was trying to renew the permit but was unable to do so without the V5C details?

Any advice or experience with a similar situation would be greatly appreciated.

athena_green

spoke to the residential management - they set the ultimate decision would be the private parking company (direct park)

Half_way

Who issued the parking ticket?

is this a private company?

What does your lease/rental etc say about the use of the parking space(s)/car park

Coupon-mad

https://forums.moneysavingexpert.com/discussion/comment/82114488#Comment_82114488

No such parking company.

Do you mean Park Direct?

Why on earth are they asking for intrusive and unnecessary V5C data just to renew a permit that a resident doesn't need? There is no valid reason for them to request logbook data, that's hogwash and likely in breach of UK GDPR.

Seems to me they've made it deliberately complicated to renew permits, in order to catch out motorists who they already know (from the earlier permit) are authorised residents.

Typical ex-wheelclamper scam, IMHO.

Obviously you owe them nothing and will never pay them but POPLA is not usable for residents because they don't apply the law, only the industry's own joke 'Code'.

The correct advice is to send an email complaint to Park Direct telling them that requesting V5C data to renew permits is intrusive, unnecessary and excessive, and breaches the DUA Act 2025.

The registered keeper's details (often a third party) is sensitive data that a parking firm can only obtain from the DVLA in the event of a breach of contract (PCN). These private details are clearly not relevant to simply issuing a resident with another permit. By over-complicating permit renewals with excessive data processing that they are unable to justify, Park Direct have caused several PCNs to be issued unfairly to a known resident.

So, you will not be paying these invoices and will see Park Direct in Court, not least because you have a right to park in your lease…*

*do you? What does your lease say?

And what EXACTLY does this permit renewal ask for from your V5C?

athena_green

Hi there,

Many thanks for your replies

the residence area has a private land that runs with park direct and did write to them regarding v5c. I don’t have the parking under my lease contract. So I need to separately to to the park direct website and apply for the permit.

I have written 3 out of 6 parking fines apeals and all 3 of them rejected. In fact one of the fines was literally 30 mins before my permit was approved. Just worried about what to do next 😓

This is what they have said -

Whilst we note that you had submitted a permit application prior to the contravention, submitting an application

does not provide automatic parking authorisation. The vehicle must be in possession of a valid and approved

permit at the time it is parked on site. Whilst awaiting confirmation of your permit, you should have made

alternative parking arrangements until the vehicle was authorised to park. Accordingly, as the vehicle was not in possession of a valid permit at the time of the contravention, the Parking Charge Notice was issued correctly and will remain upheld.

The warning signs clearly state that vehicles must be in possession of a valid PDUK approved parking permit. We have reviewed our system and we can confirm that this vehicle did not have a valid permit during the time of contravention. Thus, your vehicle was parked in direct breach of the terms of parking as set out on the warning signs - the terms are clear and do not make any exceptions. The warning signs are unequivocal in its terms.

Thedriver is not discharged the responsibility of having to park in accordance with the terms of parking at the time of parking

Furthermore, all of our warning signs prominently displayed a customer service telephone number which you could have called in the event of any uncertainty when parking on site and had you called the number upon your arrival,you would have been advised which steps to take in order to avoid receiving a PCN. We must remind you that it is the driver's responsibility to ensure that the parking restrictions in force are actively observed and adhered to when parking on private property and we would advise that you do so in the future in order to prevent any further PCNs being issued. Regrettably, we can only cancel a PCN if it was issued incorrectly or if the contravention did not occur and are unable to do so based on the grounds of your appeal.

Unfortunately on this occasion, we have upheld the PCN as it was issued correctly. We have now extended the discounted payment period by 14 days to allow you time to pay the discounted settlement amount. Please now make payment of £60 to reach us by 09/09/2026 or £100 to reach us by 23/09/2026. We must advise you that once the discounted settlement rate passes it will not be offered again. You now have a number of options;

1. Pay the parking charge notice. Payment can be made online at www.parkdirectuk.com or by calling theautomated payment line on 0845 026 7158

2. You may also make an appeal to the Independent Appeals Service (IAS) on the following websitewww.theias.org quoting the Parking Charge Notice number and the Vehicle Registration number within 28 days from the date of this letter. If you opt for independent arbitration of your case, you will lose the opportunity to pay the lower amount and £100.00 will be payable in the event your appeal is rejected.

Please note that the IAS is unable to waive a parking charge notice due to mitigating circumstances and a decision will be based solely on the facts and evidence. You may appeal on any ground which undermines the lawfulness of the charge or which otherwise affects the suggestion that you are liable for it. Please note that if you opt for the IAS appeals process, all evidence collected relating to this case will be submitted to the IAS. It can take up to 24 hours for your appeal to be logged on the IAS portal. We would like to advise you that we do not enter into multiple appeals and we will not enter into any further correspondence in relation to this appeal. If you choose to send us another appeal, we are afraid that we are unable to log or answer it.

Yours sincerely,

Appeals Department

Park direct

athena_green

this was reference regarding what’s on the private land for parking

Coupon-mad

Given the sign mentions that they issue e-Permits, it begs the question why they don't exempt new (or renewing) residents who have diligently applied for their permit, with an initial e-Permit or whitelist from day one.

And give renewing residents a timely reminder in advance, and a grace period, given PDUK know the vehicle belongs to a permitted resident.

I mean, I know the answer…!

I'm just saying what would be fair to residents. No chance of that with this industry, given they make no money except from PCNs, therefore they are incentivised to issue and pursue as many PCNs as possible and all appeals are likely to be rejected out of hand.

And the IAS enables this. So don't use it.

As I said above, it seems to me they've made it deliberately complicated and data intrusive to renew permits. This allows them a period to deliberately catch out motorists whom they already know (from the earlier permit) are authorised residents.

Obviously, you'll never have to pay these invoices so no worries - NO PAYING - and NO TRYING THE KANGAROO COURT OF IAS.