Uber One offer scam / false advertising – and similar becoming more common?

perplexed_perspex

https://forums.moneysavingexpert.com/discussion/comment/82114451#Comment_82114451

To answer why I think this is happening more and more – it's lots of different things. I can give more examples but I don't know if it's appropriate to list that much on a public forum.

Weirdly one other recent example was a different offer from Deliveroo. They wouldn't resolve it, so I decided to use Uber the next week, which led me into this situation above. With Deliveroo, it was a "make 3 orders within 30 days and get £8 off" offer. I made 3 orders within 30 days (I checked the exact order dates and times, definitely within 30 days by any definition, and the offer just didn't get applied. So Contacted customer support – one person agreed with me and escalated it, but then it just got rejected, and they stopped replying.

Another example, a bit different this time, would be a couple of bathroom companies who sent damaged goods and just didn't reply when I told them about it (Wet Wall Works, and Better Bathroom)

I can also give dozens of recent examples of being ripped off where the company did resolve it after I complained, but again, it ends up being so much work to keep on top of this kind of thing, I guarantee most customers just can't be bothered, and they just do these things because they know they usually get away with it.

Ergates

Another example, a bit different this time, would be a couple of bathroom companies who sent damaged goods and just didn't reply when I told them about it (Wet Wall Works, and Better Bathroom)

If you can give more details of these cases then maybe people on this forum could help you with this - it's the sort of thing we help people with regularly. (Assuming they happened relatively recently).

perplexed_perspex

For the record – I re-opened the ticket with Uber and they relented and paid me back in credit, which I'm counting as a win 😂