Octopus Energy: Six weeks, eight requests, three escalation routes — still no payment record

Nardge

https://forums.moneysavingexpert.com/discussion/comment/82112254#Comment_82112254

Thanks — that's the clearest explanation I've had of why it kept coming back to the same place, and it matches exactly what happened. Three different addresses, the same two people replying, and no route past them. Noted too about offers being made before the Ombudsman investigates, and that they should go through the portal rather than direct. Much appreciated.

Nardge

https://forums.moneysavingexpert.com/discussion/comment/82112283#Comment_82112283

No apology needed. Three years for loft insulation you were approved for is worse than mine. Good luck with Ofgem.