Website consumer rights - refunds to customers

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Hello, The above has been resolved now. So the guest processed the transaction through the site. Then near to arriving added additional requests that couldn't be accommodated and wasn't on the airbnb advert.

The cancelation policy is up to 24 hrs before - flexible, however then we had passed this time limit. Due to the circumstances of the cancellation I as the host agreed to refund the customer, even though the advertising was correct I hadn't breached that. The money the guest generated then disappeared, however it has been resolved now, the transaction found and refunded to the customer. Thank you to Airbnb. Many thanks for all your replies, really appreciate them and taking the time to send them.

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A few other situations ….

These are from a long time ago, however as a situation happens frequently.

Changing electricity supplier and being promised vouchers for changing supplier, as a thankyou, as a customer not particular bother either way with the vouchers, however the vouchers never arrive ? This happens on mobile phone contracts as well, promised either a voucher or a free laptop, the free laptop never appears and the vouchers never appear. Why do companies offer these things, when the advertisement is never delivered ? As a customer purchasing the mobile phone contract, I wasn't actually wanting to buy a laptop but it was offered as a freebie, why offer something if your not going to delver on ?

Ladies shoes - I made a complaint some while ago to a company as I bought some laceup cotton plimsoles they cost about £40.00. The heel had a piece of plastic inside and the edge of this, cut into my heel causing a large cut requiring me to go to the doctors. I made a complaint and said how dangerous this was as a manufactured process that they were made like this. The email I received, offered no resolution or apology. Ladies shoes manufacture is particularly appalling at the moment and mostly doesn't last a reasonable amount of time. We need to be able to walk on our feet, as a manufacture and design process. Get on and off a bus, train, drive a car safely with a safe pair of shoes ? Trainers are generally okay but they can be very expensive to purchase, mostly beyond the budget of my earnings.

Refunds - Train fayre, and Bus fayre - had a lot of trouble trying to get a refund from a rail company some while ago, lots of emails due to cancelled trains. Filled out the forms offered at the train station, never ever got a refund. Bus fayres recently purchased online for a bus journey but the purchase didn't generate a ticket or qr code to my email address so thought the purchase hadn't gone through and purchased again.

Realised when looking at the bank statement first payment had gone through, wrote a letter and sent in the post to the company on the 27th july, no reply, only an automated response saying they are looking at this. No refund issued.