Ebay return from global shipping program

Krakkkers

Sold a watch on ebay to a buyer from Austria, the watch was £35 and the buyer paid £66 total.

The resin strap got broke in the post and the buyer wants to return it.

I thought I was protected from this when using GSP?

Ebay want me to refund £66 to get back a broken £35 watch, it was damaged in the post after ebay posted it to Austria so what are my options here.

Woodstok2000

Ebay should cover this. Contact support and remind them the shipping is their responsibility.

goodfella66

I thought you were covered by GSP once they have accepted the item. They're supposed to check it over and then post it on. Any damage in the post (or non delivery) should be covered by them. Unless they're disputing it got damaged in the post.

Krakkkers

I got a call back and its resolved, i get to keep the money and my buyer gets refunded directly by ebay.

Thought this would be automatic and i would not have to chase it.