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eBay Custom Postage Not Available

For the past 2 days I have been unable to change my custom postage options on my listings, I just get a message saying they are not available. I called eBay and they advised it was a global issue and wouldn't be fixed until Monday because being the weekend they don't have the resources (Staff) to fix it, surely as a business which operates 24/7 not having the staff available at the weekend to fix a global issue is ridiculous, you really wonder about the wisdom of their senior management and their commitment to customer service.

Comments

  • soolin
    soolin Posts: 75,527
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Ambassador

    Business or private ?

    I know most private sellers are now switched over to SD on all compulsory items, so they might be tinkering with that. We all tend to worry when eBay tinker.

    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • janb5
    janb5 Posts: 2,708
    Part of the Furniture 1,000 Posts Name Dropper I've been Money Tipped!
    Forumite

    Hi I`ve rung Ebay today about the same problem and it`s been escalated so I guess it`s affecting everyone at the moment.

    A message comes up` ` There aren`t any options available. Update your package details or switch to flat postage"

  • luxor4t
    luxor4t Posts: 11,128
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Forumite

    I thought it was just me doing something wrong 😂

    I've got a pile of mini cross stitch kits to list, but £2.94 postage is ridiculous. Oh well, I've got the evening off!

    I can cook and sew, make flowers grow.
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