Blanc Space Screen Protector

Lynsey89

Hi,

I ordered a screen protector from Blanc Space and on the back of the pack it says lifetime warranty.
I’ve emailed and they said it’s only a 12 month warranty.

Where do I stand as it’s printed on their packaging?

QrizB

When you placed your order, was it advertised with a lifetime warranty? Or with a 12-month one? Or something else?

Lynsey89

https://forums.moneysavingexpert.com/discussion/comment/82102215#Comment_82102215

Unsure, the website says 12 months but I don’t remember at the time I ordered.

I am within the 12 months anyway so it doesn’t matter too much just wondered where they stood if it was on their packaging

eddddy

Lynsey89 said

Unsure, the website says 12 months but I don’t remember at the time I ordered.

I am within the 12 months anyway so it doesn’t matter too much just wondered where they stood if it was on their packaging

It's what you were told before you ordered that counts. You would have bought the screen protector from the company (i.e. entered into a contract with the company) based on information the company had given you.

It sounds like they told you there was a 12 month warranty, and you bought the screen protector (i.e. entered into a contract), on that basis.

Presumably, you didn't see the writing on the box saying "Lifetime Warranty" until after the purchase, so it's not part of the contract.

Grumpy_chap

Does it actually matter?

I don't mean that in a facetious manner, but I am really struggling to see a way that a screen protector could fail, assuming it stuck to the screen in the first place.

Alderbank

https://forums.moneysavingexpert.com/discussion/comment/82102359#Comment_82102359

No need to struggle-

The image posted above by the OP says:

Lifetime Warranty

If your screen protector ever gets worn or damaged we will replace it for as long as you own your device*

Grumpy_chap

https://forums.moneysavingexpert.com/discussion/comment/82102369#Comment_82102369

Thanks. I still struggle to see what could actually happen that triggers a warranty claim. It seems so remote, they could offer to send the MD to dance naked in the rain and shower you with pound notes until you tire of picking them up.

QrizB

I still struggle to see what could actually happen that triggers a warranty claim.

If your screen protector ever gets worn or damaged

Based solely on the text on the package, the lifetime warranty seems to include accidental damage.

I've accidentally damaged lots of screen protectors. I think I'm on my fourth or fifth one on my current phone. The current one broke after the phone slipped from my grasp and landed screen-down on a gravel path.

MyRealNameToo

https://forums.moneysavingexpert.com/discussion/comment/82102369#Comment_82102369

Importantly there is a * there… so what does the * say as its not in the picture?

In the case the other day for a different brand there was a £10 excess to be paid for a claim on the warranty and at that time the new items on Amazon were £12.50 so even with the warranty in place you are only up £2.50 and thats not factoring in any effort to make a claim, any requirement to post stuff etc.

Their website currently says its a 12 month warranty for manufacturing defects only so cant see from there. Looking at their website as at Mar 2025 and 2024 it was saying the same