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Yahoo not sending log-in codes

Sicard
Sicard Posts: 905
Tenth Anniversary 500 Posts Name Dropper Combo Breaker
Forumite
edited 13 August at 9:01AM in Techie Stuff

Firefox in its ultimate wisdom decided to tick the box 'Clear cookies and site data every time you close Firefox' on an update, which I always left unchecked. Now I can't log into Yahoo. I used all the 4 options to get a code but got nothing.

BTW I did get a code on phone and pc which I put in but got no response. When I chose forgot password it went back to 4 options which didn't work.

Any ideas?

TIA

You know what uranium is, right? It's this thing called nuclear weapons. And other things. Like lots of things are done with uranium. Including some bad things.
Donald Trump, Press Conference, February 16, 2017

Comments

  • flaneurs_lobster
    flaneurs_lobster Posts: 13,121
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    Forumite

    Assume you've been through the steps here?

    https://uk.help.yahoo.com/kb/account/fix-problems-signing-yahoo-account-sln2051.html

    Did you have a second, backup, email address set up?

    If you have a paid-for tier of Yahoo subscription (someone pays for this…..) then you can get help from a person.

    Otherwise it helpfully suggests abandoning your account and getting a new one.

  • Neil_Jones
    Neil_Jones Posts: 9,961
    Part of the Furniture 1,000 Posts Name Dropper
    Forumite
    edited 13 August at 10:20AM

    What update would that be then that ticked the "clear cookies and site data every time you close Firefox" box then? Didn't happen for me.

  • Sicard
    Sicard Posts: 905
    Tenth Anniversary 500 Posts Name Dropper Combo Breaker
    Forumite

    It's sorted. Eventually got a code via Whatsap after many tries.

    You know what uranium is, right? It's this thing called nuclear weapons. And other things. Like lots of things are done with uranium. Including some bad things.
    Donald Trump, Press Conference, February 16, 2017

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