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Ebay login/website problems - anyone else seeing this?

Anyone else experiencing extreme problems or unable to login to ebay at the moment?
Typically, when I try to login I get a screen like this:

20260731.JPG


I try a dozen times, then I get a screen like this:

2026 08 11.JPG


this refreshes itself for maybe 10 minutes!
then I get the infamous MCaptcha screen:

2026 08 11 a.JPG

but it doesn't matter how many times I complete the test, it just cycles round to test again.

End result, I can't login. And I when I look to contact ebay via their help pages, they just take me back to the login screen - so I have no way of contacting them!

I'm assuming ebay's website is broken - or is it only me! :(

Comments

  • booneruk
    booneruk Posts: 981
    Eighth Anniversary 500 Posts Name Dropper
    Forumite

    Are you using a VPN? if so, disable it. Also try loading it up in an incognito/private browser.

    It looks as if the security service the site uses is having a hard time green lighting you as a genuine human.

  • Ayr_Rage
    Ayr_Rage Posts: 4,326
    1,000 Posts Third Anniversary Photogenic Name Dropper
    Forumite

    Working fine for me, time to clear cache and cookies for the site and try the browser suggestions from @booneruk .

  • Krok414
    Krok414 Posts: 16
    Part of the Furniture 10 Posts Combo Breaker
    Forumite

    Thanks both for your comments.
    No VPN. But it may be that I type too fast for most genuine humans - this has caused me problems with another site!
    I always restart browser and clear cache and cookies before/after trying to login (in fact I wondered if that is part of the problem, as it may appear that I'm logging in for the first time from that device.)

    Interestingly, this time I got a slightly different message from hCaptcha - "the sitekey is incorrect" - and it says I need to contact the ebay site admin!

    2026 08 12 a.jpg


    I'll keep trying, if I do manage to login I will try to contact them.

  • Krok414
    Krok414 Posts: 16
    Part of the Furniture 10 Posts Combo Breaker
    Forumite
    edited 12 August at 1:28PM

    … and a search on the interweb for ebay + the sitekey for this hCaptcha is incorrect reveals that I'm not alone with this issue.
    After 16+ years on ebay, it gets less attractive every day…

  • forgotmyname
    forgotmyname Posts: 33,246
    Part of the Furniture 10,000 Posts Name Dropper
    Forumite

    Not with ebay yet but quite a few websites I use have cloudflare anti bot checks that appears to be spreading
    across more and more websites. Plusnet ISP and no VPN.

    2 weeks ago the First Direct banking App would not let me login due to the keyboard I chose to use. So I am now
    locked out of my First Direct banking. Not even able to login on a PC because it wants to verify using the App
    that no longer works.

    A step closer to needing Digital-ID to use the internet?

    Censorship Reigns Supreme in Troll City...

  • booneruk
    booneruk Posts: 981
    Eighth Anniversary 500 Posts Name Dropper
    Forumite
    edited 15 August at 8:37AM

    A step closer to needing Digital-ID to use the internet?

    Nope.

    What you're experiencing are services that help detect between the human and potentially malicious/automated traffic. This is important when running a website now because bot/automated traffic can cause various problems (buying up all the tickets for a gig, attempts to take a website down etc)

    In the case above it just looks like a simple failure of this service

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