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Parking fine from Civil Enforcement Limited
Got a parking fine a while ago, but due to moving house, didn't receive the letter in the time I was given to appeal. It's now reached a stage of receiving a "Letter Before Action", but I'm still unable to dispute.
I was accused of staying in a KFC car park for 3 hours and 30 minutes, which beyond being a ridiculous thought to begin with, just wasn't possible. I have bank statements showing that my partner and I both made a payment there. Beyond that, the evidence that they had provided only showed me entering the car park - no exit. I saved the evidence when I first saw it, and it now seems like they deleted it on their website (scummy).
I'm going to file a complaint on their website providing the pictures, and was wondering if I should post bank statements, or anything else? Also completely unsure how to word the complaint. Any help appreciated, thanks!
Comments
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It's not a fine, just a speculative invoice. If you want to, use the standard reply to letter before/of claim/action that you will find in the NEWBIE sticky second post and then wait for the N1SDT claim form. The court hearing is where you will win - unless CEL discontinue just before the hearing fee is due.
Make sure that your address is up-to-date on your V5C and inform the DPO of CEL of your current address for service and require them to ERASE any older data.
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Errrrr… wow!
I'm going to say that looks like falsified falsely used to invent an overstay) images.
As you say, that is clearly two entry pics and now they've DELETED them?! Wow.
"
It's now reached a stage of receiving a "Letter Before Action", but I'm still unable to dispute."You are always entitled to dispute an incorrect/unfair parking charge at pre-action stage, under the PAP for Debt Claims.
Please show us the LBC. Is it from CEL, or DCB Legal?
I can't decide who you need to report these false images to first! The CMA or ICO. We can discuss that.
But first, after showing us the LBC, send a data abuse complaint to the DPO at CEL:
- telling them to erase the old address (copy the LBC response in the second post of the NEWBIES thread) and
- asking for their ANPR evidence (all captures of the car at that site that day).
Do not tell them that you kept these images. Let's see how the DPO replies…
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