Another post about buyers not reading a listing.

soolin

I am selling something that would often be sold with something else, let’s say saucers without the matching cups. My item title says saucers (only) my description mentions saucers only and goes on to say ‘no cups, saucers only’, the photos show just saucers.

I first sold the listing which was paid for and luckily before I sent them out the buyer messaged to say ‘can you confirm the cups are not chipped or cracked as there isn’t a photo of them. Once I confirmed there were no cups I got the cancellation request which I accepted.

Last night I sold the listing again, started wrapping them this morning and got the message ‘just checking these aren’t just saucers as I wanted the matching cups as well’. When I confirmed it was just saucers I got a cancellation request again.

I’m reluctant to list again, it’s becoming annoying, despite having tried to make it clear that it’s just saucers and having people expect cups as well, I’m at a loss.

Jemma01

It's now all about photos. Since fools don't read text, put up a photo that says "NO CUPS, SAUCERS ONLY" white background black big fat text

soolin

https://forums.moneysavingexpert.com/discussion/comment/82097399#Comment_82097399

I'm not sure buyers always look at photos either. Another of my business lines has various sizes as standard. The title says 'small' I mention the size in the description both in inches and cms, plus I add photos with the item alongside a rigid ruler, and I even take photos of it in my hand and I still get people asking me how big it is, or whether this is the 'big' one. The difference between the 2 main standard sizes is considerable , think along the lines of 13 cms for the small size and 30 cms for the large.

Pollycat

There is no limit to stupidity.

But, to be fair, I don't get a lot of questions like this.

Maybe it's because I tend to sell branded clothes and footwear.

I agree it's annoying to carefully describe and photograph items but then to have to answer stupid questions.