I'm not buying another Samsung product

Albermarle

https://forums.moneysavingexpert.com/discussion/comment/82099302#Comment_82099302

I am not a TV techie, but my understanding is that a modern TV will try to upgrade older SD programmes to get a better picture quality, but how well it does it is down to the Processor ( not the screen). I assume that is why our LG TV does this better than the TCL one, as it has a better processor.

Exodi

https://forums.moneysavingexpert.com/discussion/comment/82099368#Comment_82099368

I believe it's a combination of the processor and the upscaling algorithm, of which LG mostly wins at both.

Though as you can appreciate, there is only so much a TV can do to upscale an SD television channel which might be 720x576 (~0.4M pixels) to 4K (~8.3M pixels), 20x the pixel count.

To be honest, when I used upscaling on old programs like Judge Judy, I didn't notice a big difference.

Chief_of_Staffy

Thing is, who do you buy? Samsung has notoriously poor support, but their products in my experience are OK. Same with LG, although they're becoming more expensive relatively speaking. Sony on the other hand make it easy - garbage products and terrible support. I actually gave away my old Sony TV - a top of the range 65" - because it was so atrocious I'd have been embarrassed to put it on Ebay. Apple - so overpriced it ought to be a criminal offence.

prowla

A small update…

I called them again on Thursday and I was assured that the outstanding payment would be forthcoming but was being held up due to an issue at their end.

They also offered me £20 compensation, to be in the form of a voucher if I'd agree to close the call; I said that I'd do so when I received my refund, to which they said they'd issue the voucher when I called back and confirmed receipt of the refund.

Is suppose the voucher will be of no use to me, as it would be online-only and likely have the same delivery issue (unless I guess I could use it for an app), so I'll probably give it away (if it's transferable).

prowla

And I've had the notification that the refund is on its way.

(Thanks mods for alerting me regarding my error.)