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Lloyds App Log On Glitch - Anyone Else ?

molerat
molerat Posts: 36,514 Forumite
Part of the Furniture 10,000 Posts Name Dropper Photogenic
edited 7 August at 2:16PM in Budgeting & bank accounts

MrsM has just signed up to Lloyds on line banking and has downloaded the app to her phone and tablet. On both devices every time she tries to log on she gets a red bar at the top with a message along the lines of "we are having technical problems, please try again". Closing the app and trying again does not fix this. But ……. pressing the back button twice and re-opening the app allows her to log in. Done all the usual clear cache / clear data / delete app to no avail. Both the BOS and Hfx apps work fine on both devices. Web access for all 3 works fine. Don't really want to go through their help as others with problems have had a complete loss of on line access due to them trying to fix it.

Never associate with idiots on their own level, because, being an intelligent man, you'll try to deal with them on their level - and on their level they'll beat you every time.

Being hated by idiots is the price you pay for not being one of them.

Jean Cocteau 1889-1963

Comments

  • AlwaysLearnin
    AlwaysLearnin Posts: 931 Forumite
    Part of the Furniture 500 Posts Name Dropper Mortgage-free Glee!

    I can log on to the Lloyds app fine here (Android)

  • redux
    redux Posts: 23,147 Forumite
    Part of the Furniture 10,000 Posts Name Dropper

    When it does that, quite often swipe it off (from apps on square button) then restart helps

  • molerat
    molerat Posts: 36,514 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic

    That one never works but the back button does every time.

    Never associate with idiots on their own level, because, being an intelligent man, you'll try to deal with them on their level - and on their level they'll beat you every time.

    Being hated by idiots is the price you pay for not being one of them.

    Jean Cocteau 1889-1963

  • molerat
    molerat Posts: 36,514 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic

    Just had this on my Hfx app and is the problem my son is having with Hfx. It seems it is being discussed on other sites and their techs have not got a clue.

    You need to have auto log out set to a timeout rather than on leaving app - which also logs you out on minimising - to use the above workaround.

    Never associate with idiots on their own level, because, being an intelligent man, you'll try to deal with them on their level - and on their level they'll beat you every time.

    Being hated by idiots is the price you pay for not being one of them.

    Jean Cocteau 1889-1963

  • Fortyfoot
    Fortyfoot Posts: 1,965 Forumite
    Part of the Furniture 1,000 Posts

    I've been trying to login to the Halifax app and also on line, both fail.

    I got fed up with Lloyds previously and moved to the Halifax, looks like I may move again.

    I just want good customer service and push notifications when there has been a transaction with a high street branch. The Co-op seems to be the best.

    Any advice please

  • Rob5342
    Rob5342 Posts: 3,124 Forumite
    1,000 Posts Fourth Anniversary Name Dropper
    edited 18 August at 1:47PM

    I don't think Coop have push notifications, there app is very rudimentary.

    Why do you want a branch? Most banks including Starling let you pay in cash in post offices which is the only thing most people would ever use a branch for.

  • Nasqueron
    Nasqueron Posts: 11,777 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper

    Lloyds and Halifax are part of the same group and have been for years

    Co-Op is very basic and doesn't do much like alerts

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

  • molerat
    molerat Posts: 36,514 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic

    This is a very specific bug, not a general "can't log in at all" scenario.

    Never associate with idiots on their own level, because, being an intelligent man, you'll try to deal with them on their level - and on their level they'll beat you every time.

    Being hated by idiots is the price you pay for not being one of them.

    Jean Cocteau 1889-1963

  • M4rkOne97One
    M4rkOne97One Posts: 77 Forumite
    Fifth Anniversary 10 Posts Name Dropper

    I had problems trying to log in this morning to both Lloyds & Halifax (both being part of the same group). I'm now able to log in to both.

  • molerat
    molerat Posts: 36,514 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic

    Never associate with idiots on their own level, because, being an intelligent man, you'll try to deal with them on their level - and on their level they'll beat you every time.

    Being hated by idiots is the price you pay for not being one of them.

    Jean Cocteau 1889-1963

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