Car Lease - Alphabet

christopherwg

Hi, looking for some advice.
My car lease with Alphabet recently ended and k returned the car. Someone came to collect it and to check for chargeable damage. I’ve not had an invoice from Alphabet to confirm the damage - there was a scratch so happy to pay for it. However they are claiming there is a missing service book and want to charge me £500. When I received the car, there was never a log book included. I’ve emailed back explaining that and I had confirmed that with the man from BCA that that was the case but he’s clearly logged it anyway and that I’ve never had the service book.

Any advice? Should I just await their reply?

Thanks

Chris

Alderbank

Some cars no longer have paper service books, their service records are online.

What make, model and age of your car?

christopherwg

it was a 2024 Ford Focus

Pretty sure it didn’t come with one

Woodstok2000

According to the Ford website, since 2022 their cars have a digital service record and no physical book.

Keep_pedalling

I have not had a service book with my last 4 cars and I doubt any manufactures supply them any more.If you had the car serviced with a main dealer the service record should be held on line.