Appalling service from Sarah Raven

dahliaqueen

For the second year running I have had a terrible experience ordering plants from Sarah Raven. Last year the bulbs were delayed for weeks for no apparent reason other than 'supply issues'. and when they arrived were in poor condition with some too mouldy to plant.

I ordered 5 large potted plants at the beginning of July this year for immediate delivery and they have still not arrived. Once again Sarah Raven provide no phone number or email; just a chatbot who says it will pass your complaint on. A 'noreply'email response informed me I might hear from customer service in a week!

Friends have told me they have exactly the same experience. Sarah Raven are blaming it once again on supply chains but this is completely disingenuous. I have no idea whether the plants will arrive.

I will never order from them again.

Farway

Welcome to MSE, and sorry to hear of your bad experience, I am not a customer of theirs.

However a search shows the company expanded beyond it's abilities and went into receivership. .July 2025 and has been bought back by Sarah and original team, who I suspect are busy patching up a sinking ship

No help to you, but I wouldn't hold my breath.

FWIW, Morrisons had large potted dahlias in this morning if one near you, choice may be limited but at least you can see them first

Brie

I'd be tempted to ask for a refund due to non delivery and if they don't respond then talk to your bank about a chargeback.

I bought plants from SR last year and won't be doing that again.