Giff Gaff phone return

doGComplex

Hi all,

I purchased a second hand phone on giff gaff online in November. It recently stopped working so I sent it back and was told it would be fixed under warranty, no problem. They then tried to redeliver the phone after I assume it was fixed and DPD sent me a message saying they had an insufficient address information to deliver it and that they returned the parcel to giff gaff. I checked the info and they had all the correct details.
The main issue is giff gaff are making no attempt to redeliver and they have no phone numbers to contact them. The only contact is with an AI chat bot. It’s been weeks now since I initially sent it and with no way to contact them I wondered what my rights are to get my phone back. It so infuriating not being able to speak to anyone especially when the company sells phones!!

Any help would be appreciated.
thanks in advance

flaneurs_lobster

Not a direct channel but you could try repeating your post at the Giffgaff Community forum

https://community.giffgaff.com/t/help-and-support

They are usually pretty proactive and might have other suggestions.

Good luck

mikb

https://forums.moneysavingexpert.com/discussion/6677715/giff-gaff-phone-return

Note that the giffgaff community is made up of other customers, who can't help with specifics of your account/handset etc. and in a recent policy change, all handset enquiries—such as orders, delivery, returns, or warranty issues are handled by giffgaff agents through a dedicated handset chat service.

How to Access Handset Support Chat:

• Go to http://giffgaff.com/help
• Click or tap on the message icon at the bottom right-hand side of the screen.
• Agents are available via this chat service from 9am until 7pm Monday to Sunday.
• Outside of these hours you can still raise a ticket, which will be picked up by the team between 8am and 9am the next day.

Hope this helps …